Data Protection Declaration

The protection of your data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG). In this data protection information, we inform you about the most important aspects of data processing within the scope of our website.

Your right

You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to us at or to the supervisory authority. In Austria, this is the data protection authority.

Contact options

If you contact us by form on the website, by phone or by e-mail, your data will be stored by us for the purpose of processing the request and in case of further questions. This is a legitimate interest in the sense of the DSGVO. We do not pass on this data without your consent.

Contacting us via live chat

We also offer a live chat on our website for contacting us and providing advice. This is offered by our order processor LiveChat (US Office: LiveChat, Inc., 101 Arch Street, 8th Floor, Boston, Massachusetts, USA; Europe: TEXT S.A, ul. Zwycięska 47, 53-033 Wroclaw, Poland).

The processing of the data thus obtained is carried out for the purpose of answering your inquiries via live chat. The provision of your data is voluntary. Processing for any other purpose or other transmission as well as profiling are not provided.

LiveChat uses cookies to provide the live chat. In the process, personal data is also processed (IP address, date and time of the call, browser type/version, operating system, URL of the previously visited page, amount of data sent).

The live chat is only provided with your consent (Art. 6 para. 1 lit a DSGVO).

Other personal data that is collected when you contact us via the live chat (name, contact details, specific information about your request) is processed for the purpose of handling your request, depending on the occasion, on the basis of your consent (Art. 6 para 1 lit a DSGVO), a legal obligation (Art. 6 para 1 lit c DSGVO) or overriding legitimate interests of SERVICE:FOCUS Reitmeir & Waldhör OG (Art. 6 para 1 lit f DSGVO).

Your data will be kept for the period of processing your request and deleted afterwards. The maximum retention period of the chat data is 60 days if you have not consented to a longer period.

Data collection and data processing in the course of order processing

We collect personal data if you voluntarily provide it to us when contacting us (e.g. via contact form, e-mail or telephone).

Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and to handle your inquiries.

After complete processing of the contract and after expiry of the retention periods under tax and commercial law, your data will be deleted unless you have expressly consented to further use of your data.


For technical reasons, information is transmitted to us or the web space provider by the browser. This information may include the following data:

  • Browser incl. Version,
  • Operating system,
  • Pages visited,
  • Date and time of your access
  • IP address.

This data is not linked to personal data. The provider uses the log data only for statistical analysis, security and optimization of the offer. The log data can be subsequently checked if there is a justified suspicion of unlawful use due to concrete indications.

Use of cookies

Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do not cause any damage.

We use cookies for technical reasons in order to be able to offer our information and services in a functional manner. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.

In the case of cookies that are not functionally necessary, we request your consent in the cookie window (Art 6 para 1 lit a DSGVO). Only if this is actively given, your personal data will be processed.

In the case of cookies that are marked as functionally required in the cookie window, we base our legal basis on our legitimate interest (Art 6 para 1 lit f DSGVO) in making the website user-friendly.

When cookies are deactivated, the functionality of our website may be limited.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool "Real Cookie Banner". Details on how "Real Cookie Banner" works can be found at

Legal bases for the processing of personal data in this context are Art. 6 para. 1 lit. c DSGVO and Art. 6 para. 1 lit. f DSGVO. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of the personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Information on Online Dispute Resolution

The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called "ODR platform"). The ODR platform can serve as a contact point for the out-of-court settlement of disputes arising from online sales contracts or service contracts. This platform can be reached via this link.

Update of this Data Protection Declaration

We update this Data Protection Declaration regularly. If you have any questions about our privacy policy, please contact us using the details below.

If you have any questions about our Data Protection Policy,
you can reach us at:

SERVICE:FOCUS Reitmeir & Waldhör OG

Bahnhofweg 8/2

6336 Langkampfen | Austria

+43 (0)677 618 056 85